FAQ

Products & Orders

What types of camping gear do you offer?

We specialize in a wide range of camping equipment including Air Mattresses, Binoculars & Telescopes, Camp Bedding, Camping Chairs & Furniture, Camping Kitchen supplies, Pop Up Canopies & Shades, and Tents. Our products are designed for outdoor enthusiasts who value quality and reliability.

Are your products suitable for beginner campers?

Absolutely! Our product range caters to all levels of outdoor enthusiasts, from beginners to experienced campers. We offer user-friendly items like pop-up canopies and straightforward tent designs that are perfect for those new to camping.

How do I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.

Shipping & Delivery

Where do you ship?

We ship globally to most countries, excluding Asia and some remote areas due to logistical constraints. If you’re unsure about delivery to your location, please contact our support team at [email protected] before placing your order.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after dispatch
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after dispatch

How long does order processing take?

We process all orders within 1-2 business days after payment verification. This includes preparing your items for shipment and handing them over to our carrier partners.

Can I track my order?

Yes, both shipping methods provide tracking. Standard shipping orders include tracking details from DHL or FedEx, while free shipping orders are trackable via EMS.

Why might my delivery take longer than estimated?

Delivery estimates exclude potential customs delays, which may occasionally affect timing. These are beyond our control but we’ll do our best to help resolve any issues.

Payment & Accounts

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.

Do I need to create an account to shop?

While creating an account allows you to track orders and save preferences, you can check out as a guest without creating an account.

Returns & Support

What is your return policy?

We accept returns within 15 days from the date of receipt. Items must be in original condition with all tags attached. Please contact our support team at [email protected] to initiate a return.

Who covers return shipping costs?

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

How long do refunds take to process?

Once we receive your returned item, refunds are processed within 5-7 business days and will be issued to your original payment method.

How can I contact customer support?

Our customer-centric team is available to assist you at [email protected]. We typically respond within 24-48 hours during business days.

Company Information

Where is OUTSUNNY Sales located?

Our company is based at 2700 Bobcat Drive, Washington, US 20200. We serve customers worldwide with quality camping gear and reliable delivery services.

Why should I choose OUTSUNNY Sales?

We’re dedicated to helping outdoor enthusiasts explore more while spending less. Our commitment to quality products, affordable prices, and reliable delivery services makes us the ideal choice for your camping adventures.